What role should senior management take in a TQM program?
A) hands-off - it is the workers' program
B) they need to guide the implementation of the program
C) they need to facilitate the TQM training
D) none

Question

Quizplus · Accepted Answer

Senior management should take an active role in guiding the implementation of a TQM program, as their leadership and support are crucial to its success. They should set the overall goals and objectives of the program, provide necessary resources, and facilitate communication and training to ensure that everyone in the organization understands and embraces TQM principles. A hands-off approach or none at all would likely lead to a lack of clarity and commitment, and a failure to achieve the desired results. While facilitating TQM training can be a part of their role, it is not the only or primary responsibility.

What Role Should Senior Management Take in a TQM Program