Which of the following is not a key performance indicator (KPI) for measuring the quality of incoming goods and services?
A) The number of quality claims to suppliers and amounts involved.
B) The cost related to quality inspection and auditing of incoming goods.
C) This is the percentage of the volume that has been ordered from contracted suppliers versus the total contract spend.
D) The number of credit notes to suppliers and the cost related to non-quality deliveries.

Question

Which of the following is not a key performance indicator (KPI) for measuring the quality of incoming goods and services? 
A) The number of quality claims to suppliers and amounts involved. 
B) The cost related to quality inspection and auditing of incoming goods. 
C) This is the percentage of the volume that has been ordered from contracted suppliers versus the total contract spend. 
D) The number of credit notes to suppliers and the cost related to non-quality deliveries.

Quizplus · Accepted Answer

This KPI measures the compliance with the procurement strategy and does not directly measure the quality of incoming goods and services. The other options all directly relate to quality and non-quality factors in incoming goods and services.

Which of the Following Is Not a Key Performance Indicator