Which of the following best explains 'quality'?
A) The degree to which customer requirements are met.
B) Maintaining the methods and procedures of quality management.
C) Making sure that the requirements are being met and being able to demonstrate this objectively.
D) The collection of methods and procedures used for quality management.

Question

Which of the following best explains 'quality'? 
A) The degree to which customer requirements are met. 
B) Maintaining the methods and procedures of quality management. 
C) Making sure that the requirements are being met and being able to demonstrate this objectively. 
D) The collection of methods and procedures used for quality management.

Quizplus · Accepted Answer

Quality is about meeting customer requirements, so A, which explicitly mentions this, is the best explanation. B and D both refer to methods and procedures of quality management, which is important, but not the complete definition of quality. C is also related to quality, but is more specific to demonstrating that requirements are being met, rather than the overall concept of quality.

Which of the Following Best Explains 'Quality