Which of the following should be a feature of an Outsourcing Service Level Agreement (SLA)?
A) It should never be updated.
B) It should reflect the overall business goals.
C) It should allow for the supplier to make changes to the SLA.
D) It should not contain details on actions if service levels are not achieved.

Question

Which of the following should be a feature of an Outsourcing Service Level Agreement (SLA)? 
A) It should never be updated. 
B) It should reflect the overall business goals. 
C) It should allow for the supplier to make changes to the SLA. 
D) It should not contain details on actions if service levels are not achieved.

Quizplus · Accepted Answer

The SLA should reflect the overall business goals to ensure that the outsourcing services align with the company's objectives. The other options are incorrect because an SLA should be updated, should not allow the supplier to make changes without consultation, and should contain details on actions if service levels are not achieved.

Which of the Following Should Be a Feature of an Outsourcing