Which of the following are not possible under the terms of a Service Level Agreement (SLA)?
A) Specific rates plus a bonus.
B) Clear performance targets.
C) Guaranteed bonuses.
D) Specific rates minus a penalty.

Question

Which of the following are not possible under the terms of a Service Level Agreement (SLA)? 
A) Specific rates plus a bonus. 
B) Clear performance targets. 
C) Guaranteed bonuses. 
D) Specific rates minus a penalty.

Quizplus · Accepted Answer

While an SLA can include specific rates plus a bonus, clear performance targets, and specific rates minus a penalty, guaranteed bonuses are not possible under the terms of an SLA as they are not contingent on specific performance metrics being met.

Which of the Following Are Not Possible Under the Terms