Which of the following is a definition of 'quality'?
A) Quality is meeting (internal or external) customer's requirements that have not been formally agreed between a customer and a supplier.
B) Quality is meeting (internal customer's requirements that have been formally agreed between an internal customer and a supplier.
C) Quality is meeting (internal or external) customer's requirements that have been formally agreed between a customer and a supplier.
D) Quality is meeting (internal or external) customer's requirements that have been informally agreed between a customer and a supplier.

Question

Which of the following is a definition of 'quality'? 
A) Quality is meeting (internal or external) customer's requirements that have not been formally agreed between a customer and a supplier. 
B) Quality is meeting (internal customer's requirements that have been formally agreed between an internal customer and a supplier. 
C) Quality is meeting (internal or external) customer's requirements that have been formally agreed between a customer and a supplier. 
D) Quality is meeting (internal or external) customer's requirements that have been informally agreed between a customer and a supplier.

Quizplus · Accepted Answer

Quality is defined as meeting the requirements that have been formally agreed upon between the customer and the supplier. This means that both parties have agreed on the specifications and expectations for the product or service. This ensures that the customer receives exactly what they want, and the supplier is aware of what they need to provide to meet those requirements. Both internal and external customers can have formally agreed-upon requirements.

Which of the Following Is a Definition of 'Quality