Which of the following processes involved in active listening seeks to summarize or simplify the sender's thoughts and feelings or to resolve any confusion in the message?
A) Restatement
B) Reflection
C) Clarification
D) Feedback

Question

Quizplus · Accepted Answer

Clarification seeks to summarize or simplify the sender's thoughts and feelings and to resolve any confusion in the message. Feedback is not part of active listening. Restatement is simply paraphrasing or repeating the patient's statements. Reflection involves repeating the main idea of the conversation while also identifying the sender's feelings.

Which of the Following Processes Involved in Active Listening Seeks