When tracing "skips," which of the following is strictly forbidden by law?
A) Check the debtor's place of employment
B) Check the Internet to secure the names of neighbors or landlord
C) Communicate with a third party more than once
D) Call the telephone number listed in the patient account

Question

Quizplus · Accepted Answer

Do not communicate with a third party more than once. This is specifically forbidden by law (Public Law 95-109, Sec. 804) unless the third party requests the collector to do so.
• Call the telephone number listed in the patient account record. Occasionally a patient may move without leaving a forwarding address but will transfer the old telephone number.
• Check the Internet to secure the names and telephone numbers of neighbors or the landlord and contact these people to secure information about the debtor's whereabouts.
• Check the debtor's place of employment for information. If the person is a specialist in his or her field of work, the local union or similar organizations may be contacted. Although they may not give you the person's current address, they will relay the message that you are seeking to contact him or her. Often people are stirred to pay a bill if they think their employer may learn of their payment failure.

When Tracing "Skips," Which of the Following Is Strictly Forbidden