Which of the following is essential to active listening?
A) Listen to what the speaker is saying
B) Listen to nonverbal clues
C) Interpret what the message is
D) Restate the message
E) All of the above

Question

Quizplus · Accepted Answer

Active listening involves listening to what the speaker is saying, interpreting what the message is, and restating the message to make sure that you have received the intended message. For example, you receive a telephone call from a distraught mother. Using active listening skills, you pick up on the nonverbal cues, such as her tone of voice and rate of speech, and you can tell she is upset.

Which of the Following Is Essential to Active Listening