Harper ordered a pair of shoes from an e-commerce website. A few days later, she received a notification from the website informing her that the delivery of her order would be delayed. She assumed that this delay was occurred because the shoe store was located in another city, even though that was not the case. This scenario illustrates the concept of _____.
A) closure
B) kinesics
C) social loafing
D) structural accommodation

Question

Quizplus · Accepted Answer

Closure is the psychological concept where individuals fill in gaps in information to make sense of a situation, as Harper did by assuming the delay was due to the store's location.

Harper Ordered a Pair of Shoes from an E-Commerce Website