Henry, a project manager at Octagon Corp., delivers a personal note of appreciation to all his employees for the hard work they put into a recent project. This is an example of _____.
A) encoding
B) benchmarking
C) decoding
D) brainstorming

Question

Quizplus · Accepted Answer

This is an example of encoding – the process of translating a message into a form that can be transmitted to others. In this case, the project manager is encoding his message of appreciation into a written note.

Henry, a Project Manager at Octagon Corp