In the context of managing resistance to change,__________is the process used to get workers and managers to change their behaviors and work practices.
A) unfreezing
B) refreezing
C) change intervention
D) change remediation

Question

Quizplus · Accepted Answer

Change intervention is the process used to get workers and managers to change their behaviors and work practices. Unfreezing is the first step of the change process where individuals are made aware of the need for change, and refreezing is the final step where the new behaviors and practices become the norm. Change remediation is not a commonly used term in the context of managing resistance to change.

In the Context of Managing Resistance to Change,__________is the Process