Encouraging additional communication in the close of a negative message
A) is expected, even if you are not really willing to discuss the matter any further.
B) should be avoided unless you are truly willing to discuss the matter further.
C) is appropriate for internal audiences, but never for external.
D) should be done only if you direct the audience to contact someone else.
E) is never a good idea.

Question

Quizplus · Accepted Answer

B)When closing a negative message,manage future correspondence.Encourage additional communication only if you are willing to discuss the situation further.If you are not,avoid statements such as "If you have further questions,please write."

Encouraging Additional Communication in the Close of a Negative Message