When making claims or requesting adjustments,you should begin by
A) complimenting the company for past service.
B) providing a detailed description of the faulty merchandise.
C) providing a straightforward statement of the problem.
D) threatening legal action if you do not receive a favorable adjustment.
E) saying how disappointed you are in the company.

Question

Quizplus · Accepted Answer

C)When making a claim or requesting an adjustment,open with a straightforward statement of the problem,provide specific details in the body,and present facts honestly and clearly.Be sure to politely summarize the desired action in the closing,clearly state what you expect as a fair settlement or ask the reader to propose a fair adjustment,and explain the benefits of complying with the request,such as your continued patronage.Above all maintain a professional tone,even if you are extremely frustrated.

When Making Claims or Requesting Adjustments,you Should Begin by