When you are refusing a request for information,you _____________
A) always use the direct approach.
B) invoke company policy if that is a possible out.
C) don't need to invest as much time and effort as you would for other kinds of bad-news messages.
D) use the indirect approach when your denial is likely to disappoint the reader.

Question

Quizplus · Accepted Answer

Using the indirect approach helps to soften the impact of the refusal and is more considerate when the denial is likely to disappoint the reader.

When You Are Refusing a Request for Information,you _____________