A neutral lead-in to bad news is called _____________
A)a buffer.
B)a disclaimer.
C)an apology.
D)a refusal.

Question

Quizplus · Accepted Answer

A buffer is a technique used to introduce bad news in a neutral or positive way, with the goal of reducing the impact of the bad news. This is done by starting the conversation with some context, a positive statement or a compliment. It allows the recipient to be mentally prepared for what is to come, and can also help to prevent defensive or emotional reactions.

A Neutral Lead-In to Bad News Is Called _____________