If appropriate,use the explanation section to suggest how the negative news might in fact benefit the reader.
Correct Answer:
Verified
Q26: You use a buffer to make the
Q27: Use the indirect approach in most cases
Q28: When refusing routine requests,it's a good idea
Q29: When refusing adjustments of claims,use the direct
Q31: In the close to a bad-news message,you
Q33: It's best to end a bad-news message
Q34: Statements beginning "I must refuse" and "We
Q35: Always use the direct approach when denying
Q55: You can deemphasize bad news by minimizing
Q57: It is a good idea to use
Unlock this Answer For Free Now!
View this answer and more for free by performing one of the following actions
Scan the QR code to install the App and get 2 free unlocks
Unlock quizzes for free by uploading documents