When delivering bad news you have only one goal: to maintain a good image for yourself.
Correct Answer:
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Q8: When you use language that avoids an
Q9: Bad-news letters are actually quite simple to
Q10: An advantage of the direct approach for
Q11: Some people think that a poorly devised
Q12: Because negative messages can seem intensely personal
Q14: The indirect approach actually softens the delivery
Q15: You should use the indirect approach if
Q16: If your boss likes brief messages that
Q17: Experts advise that bad news for employees
Q18: A direct approach starts with the bad
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