When you agree to make an adjustment even though the buyer technically was at fault,a courteous tone is less important.

Name: When you agree to make an adjustment even though the buyer technically was at fault,a courteous tone is less important.
Brand: Quizplus
Rating: 4.8 (40 reviews)

Question

Quizplus · Accepted Answer

Even if the buyer was at fault, maintaining a courteous tone is important for maintaining a positive customer relationship and a good reputation for the company. It is always better to approach these situations with a calm and professional demeanor.

When You Agree to Make an Adjustment Even Though the Buyer