After using a mediator to resolve a conflict between the nurse manager and two staff nurses,the chief nursing officer decides to:
A) observe to make sure the conflict has been resolved.
B) fire both staff nurses.
C) reassign both staff nurses.
D) reassign the nurse manager.

Question

Quizplus · Accepted Answer

The nurse leader should follow up to determine if the conflict has been resolved because,in professional practice environments,unresolved conflict among nurses is a significant issue that results in job dissatisfaction,absenteeism,and turnover,as well as in decreased patient satisfaction and poorer quality in patient care.

After Using a Mediator to Resolve a Conflict Between the Nurse