The nurse manager decides to use a mediator to help resolve the staff's conflict.A basic strategy for truly addressing this conflict is to:
A) identify the conflicting facts.
B) be determined to resolve the conflict.
C) schedule a meeting time for resolution.
D) have a clear understanding of the differences between the parties in conflict.

Question

Quizplus · Accepted Answer

It is important for each person in the conflict to clarify the conflict as "I see it" and how "it makes me respond" before all the persons involved in the conflict can define the conflict,develop a shared conceptualization,and resolve their differences.

The Nurse Manager Decides to Use a Mediator to Help