The Gaps model is designed to prescribe the steps needed to develop an optimal service strategy.

Name: The Gaps model is designed to prescribe the steps needed to develop an optimal service strategy.
Brand: Quizplus
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Quizplus · Accepted Answer

The Gaps model is a framework intended to help organizations identify and address the gaps between customers' expectations and their actual experience with a service. By understanding and addressing these gaps, organizations can develop an optimal service strategy to meet and exceed customer expectations.

The Gaps Model Is Designed to Prescribe the Steps Needed