Which of the following service dimensions refers to a service provider's ability to perform a service dependably and accurately?
A)Responsiveness
B)Reliability
C)Empathy
D)Assurance
E)Tangibles

Question

Quizplus · Accepted Answer

Reliability refers to a service provider's ability to perform a service dependably and accurately, making it the best choice for this question. Responsiveness refers to a service provider's willingness to help customers and provide prompt service, empathy refers to a service provider's ability to understand and connect with customers' emotions and needs, assurance refers to the trust and confidence customers have in the service provider's knowledge and ability to deliver a service, and tangibles refer to the physical aspects of a service, such as facilities, equipment, and appearance.

Which of the Following Service Dimensions Refers to a Service