For a total quality management program to be effective, it must be treated as a top priority by
A) the human resources director.
B) line management.
C) first-line management.
D) middle management.
E) top management.

Question

Quizplus · Accepted Answer

Total quality management requires a fundamental change in the organization's culture, processes, and attitudes. Top management needs to demonstrate a strong commitment to quality and make it a top priority. Without top management's support, TQM efforts are unlikely to succeed. While support from the human resources and various levels of management is important, it is essential that top management takes the lead and drives the implementation of TQM.

For a Total Quality Management Program to Be Effective, It