________ is an integrated effort to systematically and continuously improve the quality of an organization's products and/or services.
A) Total quality management
B) Quality-of-life index
C) Integrated business planning
D) Organizational restructuring

Question

Quizplus · Accepted Answer

Total quality management (TQM) is an integrated effort to systematically and continuously improve the quality of an organization's products and/or services. It involves all employees and departments within an organization, and focuses on identifying and eliminating defects, reducing waste, improving efficiency, and enhancing customer satisfaction. TQM requires a commitment to quality from top management, a focus on continuous improvement, and the use of data and feedback to guide decision-making.

________ Is an Integrated Effort to Systematically and Continuously Improve