Which of the following statements is true regarding total quality management (TQM)?
A) TQM emphasizes on a single effort at the start to improve the quality of its products.
B) TQM largely increases the responsibility on each individual to focus on quality.
C) TQM philosophy initially took hold in the U.S.
D) TQM applies solely to an employee's activities based inside a factory.

Question

Quizplus · Accepted Answer

Total quality management (TQM) emphasizes the responsibility of every employee to focus on quality, not just a single effort at the start. It is a philosophy that focuses on continuous improvement and involves everyone in the organization, not just those working in a factory. TQM originated in Japan and was later adopted by firms in the U.S. and other countries. Therefore, option B is the correct statement.

Which of the Following Statements Is True Regarding Total Quality