Which of the following is not an essential ingredient of TQM?
A) intense focus on customer satisfaction
B) internal as well as external customers
C) action planning
D) continuous improvement
E) accurate measurement of every critical variable in a company's operations

Question

Quizplus · Accepted Answer

TQM (Total Quality Management) emphasizes customer satisfaction, considers both internal and external customers, promotes continuous improvement, and requires accurate measurement of critical variables. Action planning, while important in many management strategies, is not specifically highlighted as an essential ingredient of TQM.

Which of the Following Is Not an Essential Ingredient of TQM