Training is especially important in reinforcing the customer service culture at Zappos where
A) new employees are offered money to quit.
B) employees are just interested in getting a paycheck.
C) training does not include any tests.
D) a cost leadership strategy is being used.
E) little screening of employees occurs.

Question

Quizplus · Accepted Answer

Zappos offers new employees money to quit, which ensures that only those who truly want to work for the company and align with its values stay on. This allows for a strong customer service culture, which is reinforced through training programs.

Training Is Especially Important in Reinforcing the Customer Service Culture