An agency is beginning to implement a general approach for quality improvement.Which of the following activities would the agency most likely implement?
A) Customer satisfaction is assessed through the use of surveys provided to the client after each appointment.
B) The health maintenance organization (HMO) provides incentives to personnel who complete in-house programs on customer service.
C) The institution has received accreditation through The Joint Commission.
D) The total quality improvement (TQI) team meets to examine how to make the registration process more efficient.

Question

Quizplus · Accepted Answer

General approaches to quality improvement seek to protect the public by ensuring a level of competency among health care professionals.Examples are credentialing,licensure,accreditation,certification,charter,recognition,and academic degrees.Customer satisfaction may play a role in achieving one of these general approaches for quality improvement,but is not one of the major approaches.Making the registration process more efficient may assist in achieving one of these general approaches,but is not one of the major approaches.

An Agency Is Beginning to Implement a General Approach for Quality