_____ is defined as the mapping and tracking system for all relevant quality dimensions for a real product.
A)TQM
B)QFD
C)HOQ
D)ITI

Question

Quizplus · Accepted Answer

HOQ, or House of Quality, is a tool used in quality management to map and track all relevant quality dimensions for a real product. It is a matrix that links customer requirements with their perceived importance, engineering characteristics, and the company's ability to deliver them, in order to ensure that the product meets customer needs and expectations. TQM (Total Quality Management) is a broader philosophy of management that involves all aspects of an organization in continuous improvement efforts, while QFD (Quality Function Deployment) is a structured planning method used to translate customer needs into specific design and engineering requirements. ITI was not explained in the question and is not a relevant option.

_____ Is Defined as the Mapping and Tracking System for All