The eight quality dimensions recommended by _____ include performance,features,reliability,conformance,durability,serviceability,aesthetics,and perceived quality.
A)David Garvin
B)Lars Kolind
C)Curt Reimann
D)Malcolm Baldrige

Question

Quizplus · Accepted Answer

David Garvin is known for his "Eight Dimensions of Quality" model, which includes performance, features, reliability, conformance, durability, serviceability, aesthetics, and perceived quality.

The Eight Quality Dimensions Recommended by _____ Include Performance,features,reliability,conformance,durability,serviceability,aesthetics,and Perceived