TQM is the application of the systems concept of quality that cuts across functional areas.

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TQM, or Total Quality Management, is a management approach that seeks to optimize quality and performance at all levels of an organization, involving all employees and departments. It is based on the systems concept of quality, which recognizes that quality is not the responsibility of one department or individual, but rather a shared responsibility across the entire organization. TQM involves continuous improvement efforts and a focus on meeting or exceeding customer needs and expectations.

TQM Is the Application of the Systems Concept of Quality