The definition and specification of quality should not be concerned with the ease of maintenance and the cost of replacement parts.
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Q25: The use of the Malcolm Baldrige National
Q26: Better quality increases customer loyalty.
Q27: Quality is one of the most important
Q28: Six-sigma is defined as an optimal quality
Q29: The preventive maintenance advantage from a P/OM
Q31: In addition to the Malcolm Baldrige National
Q32: Variety does not increase a brand's market
Q33: Zero defects was the goal set by
Q34: Product callback costs include labor and material
Q35: Ergonomics excludes human factors like safety,security and
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