A vital source of information about the causes of poor quality is the firm's own employees.

Question

Quizplus · Accepted Answer

Employees who work directly with the production process are often the best source of information about the reasons for poor quality. They may have insights into issues with equipment or facilities, problems with the supply chain, or other factors that are contributing to quality issues. By engaging with employees and encouraging them to provide feedback, firms can gain valuable insights into how to improve quality and address underlying issues that may be affecting performance.

A Vital Source of Information About the Causes of Poor