According to the loyalty effect,a 5% reduction in customer attrition can improve profits by as much as __________ percent.
A)5
B)10
C)20
D)30

Name: According to the loyalty effect,a 5% reduction in customer attrition can improve profits by as much as __________ percent. A)5 B)10 C)20 D)30
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Question

Quizplus · Accepted Answer

According to the loyalty effect, a 5% reduction in customer attrition can improve profits by as much as 25-85%, with an average of 20-25%. Therefore, the closest answer choice is C, which is 20%.

According to the Loyalty Effect,a 5% Reduction in Customer Attrition