When customers help themselves, often through electronic touch points, this process is called:
A) CRM
B) analytical CRM
C) customer-facing CRM
D) customer-touching CRM
E) Transactional CRM
Correct Answer:
Verified
Q11: CRM means that a company should interact
Q22: _ is a sales strategy which the
Q23: Which of the follow statements concerning customer
Q26: _ systems provide interactive communication with the
Q27: You are in the market for a
Q28: _ occurs when a business sells a
Q29: Which of the following statements is false?
A)Data
Q30: _ are applications and technologies with which
Q49: _ is a form of _.
A) Up-selling,
Q52: _ systems support the front-office business processes
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