The customer service department of a large department store recently received a complaint about a store associate.The store associate's manager has been unable to detect any problems with the associate's performance.Then the service department received another complaint concerning the same associate.Which of the following would be the best approach to investigate the situation?
A)depth interview with associate
B)mystery shoppers
C)depth interview with customers
D)close observation by the department manager
E)one-way mirror observations

Question

Quizplus · Accepted Answer

Using mystery shoppers would provide an objective evaluation of the associate's performance and interactions with customers, without the associate being aware they are being assessed. This would allow for a more accurate assessment of the situation and potential areas for improvement.

The Customer Service Department of a Large Department Store Recently