Which of the following examples best exemplifies the concept of process gain?
A) Ginny, Spenser, and Tobias frequently propose valuable ideas about improving employee morale to their boss, the human resources supervisor.
B) Tim, Eloise, and Mia, through their combined efforts to improve efficiency as shipping and receiving clerks, achieve a higher on-time delivery rate than their co-workers.
C) Jaime and Wallace collaborate on devising new ways to reduce absenteeism by tossing around as many ideas as they can without criticizing or impeding each other's thought processes.
D) The accounting supervisor Clementine relies on the advice of one of her account managers, Celeste, more than others because of Celeste's track record with providing valuable insights.
E) Horatio, a warehouse manager divides his workers into groups of five and assigns each group a leader to oversee the group's progress and submit a weekly report detailing any problems.

Question

Quizplus · Accepted Answer

Getting more from the team than you would expect according to the capabilities of its individual members is called process gain. This capability, which is synonymous with "synergy," is most critical in situations in which the complexity of the work is high or tasks require members to combine their knowledge, skills, and efforts to solve problems.

Which of the Following Examples Best Exemplifies the Concept of Process