Which of the following best exemplifies a costly mistake that can be attributed to passive listening?
A) forgetting to reorder supplies and having work come to a standstill while you send an employee out to restock
B) taking an order so large that your factory has to run costly overtime shifts to meet the production deadline
C) failing to proof your report before making copies of it, and having to reprint them all after you realize this and correct the typos
D) scheduling two appointments for the same time and having to cancel on one of your clients at the last minute
E) mailing out a coupon giving customers 50% off on their orders because you misheard when your boss asked you to create a coupon for 15% off

Question

Quizplus · Accepted Answer

E) Not listening carefully or taking the time to confirm the information with your boss led to the costly mistake of giving customers a coupon for more than three times the discount your boss intended.

Which of the Following Best Exemplifies a Costly Mistake That