All of the following are steps in the customer complaint-handling model EXCEPT:
A) ask the complainer to recommend a solution.
B) implement the solution quickly.
C) admit the mistake and apologize.
D) prevent future complaints.

Question

Quizplus · Accepted Answer

The other three choices (B, C, and D) are steps in the customer complaint-handling model. However, asking the complainer to recommend a solution is not a recommended step in the model because it puts the burden on the customer to come up with a solution, rather than the company taking responsibility for finding a solution.

All of the Following Are Steps in the Customer Complaint-Handling