Upper-level managers commonly use synectics and the Delphi technique for a specific decision,whereas brainstorming,nominal grouping,and consensus mapping techniques are frequently used at the departmental level with work groups.

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Upper-level managers typically have more complex and critical decisions to make, and therefore may use more advanced decision-making techniques such as synectics and the Delphi technique. On the other hand, departmental level work groups may use simpler techniques such as brainstorming, nominal grouping, and consensus mapping.

Upper-Level Managers Commonly Use Synectics and the Delphi Technique for a Specific