At Southwest Airlines, the complex interrelationship between its culture and human capital adds value for customers in ways that other airlines cannot, such as jokes on flights by flight attendants and cooperation between gate personnel and pilots.

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The statement is true. Southwest Airlines has cultivated a unique culture that values humor, teamwork, and employee empowerment, which translates into a distinctive customer experience. This culture is deeply intertwined with its human capital management practices, such as hiring for fit, investing in training and development, and providing flexible work arrangements. This approach has been a key driver of the company's success in a highly competitive industry.

At Southwest Airlines, the Complex Interrelationship Between Its Culture and Human