The process of helping a customer with a guaranteed reservation to find another hotel for the night because your hotel was overbooked is called _______________.
A) customer service
B) walking
C) relocating
D) reservation searching

Question

Quizplus · Accepted Answer

The process of helping a customer with a guaranteed reservation to find another hotel for the night because your hotel was overbooked is called "walking." It refers to the situation where the hotel has to "walk" the guest to another hotel due to overbooking. Customer service, relocating, and reservation searching are all part of the process but do not specifically refer to this situation.

The Process of Helping a Customer with a Guaranteed Reservation