What are some common mistakes people make when writing routine requests?
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Q81: is often overused in organizations.
A)Text messaging
B)The telephone
C)Face
Q84: Why do people send goodwill messages?
Q86: What are the risks and potential benefits
Q101: How important is it to avoid abbreviations
Q102: When are congratulatory notes appropriate?
Q104: What are some examples of neutral and
Q112: What are the types of goodwill messages?
Q113: What are the five general guidelines for
Q115: What are typical elements of an appropriate
Q120: List and briefly describe the three major
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