Which of the following is a goodwill message?
A)a note of congratulations
B)a direct request for product information
C)a persuasive request for an adjustment when the customer is at fault
D)a complaint message that includes positive comments about the company
E)a sales promotion letter

Question

Quizplus · Accepted Answer

A note of congratulations is a message that expresses positive feelings and appreciation for someone or something. It is a form of goodwill message that helps to establish and maintain good relationships. The other options all involve some form of request or complaint and do not necessarily create goodwill.

Which of the Following Is a Goodwill Message