You can convey a positive, professional image on the phone by
A) eating a quick snack to keep up your blood sugar.
B) putting the caller on hold if you get another call.
C) using your natural voice, but making sure you don't sound bored.
D) using your time efficiently by keeping your email on the screen.
E) using frowns and eye rolling to let off steam when annoyed.

Question

Quizplus · Accepted Answer

Using your natural voice and maintaining an engaging tone is important in conveying a positive, professional image on the phone. Eating, putting the caller on hold, and displaying negative nonverbal cues like frowns and eye-rolling can all detract from the quality of the call. Checking email can also distract you and lead to a less-focused conversation.

You Can Convey a Positive, Professional Image on the Phone