The opportunities for ________ provided by the Internet have helped many companies in the financial services area address the problem of the inseparability of services.
A)capacity management
B)disintermediation
C)servicescape management
D)transactional marketing
E)critical incident management

Question

Quizplus · Accepted Answer

Disintermediation refers to the removal of intermediaries or middlemen in a supply chain. In the financial services industry, the Internet has allowed companies to interact directly with customers without the need for traditional intermediaries like brokers or agents. This has helped address the problem of inseparability where customers cannot separate the service from the service provider.

The Opportunities for ________ Provided by the Internet Have Helped