Which of the following is an example of a CSF?
A)Average customer spending
B)Creating high quality products
C)Number of product returns
D)Turnover rates of employees

Question

Quizplus · Accepted Answer

Creating high quality products is an example of a critical success factor (CSF) as it is a key factor that contributes to the success of an organization in achieving its goals and objectives. This CSF can impact other factors such as customer satisfaction, brand reputation, and ultimately financial performance.

The other answer choices (A, C, and D) are not examples of CSFs as they are either metrics (average customer spending and number of product returns) or HR-related measures (turnover rates of employees) that are important to track but not necessarily critical to the overall success of the organization.

Which of the Following Is an Example of a CSF