__________ systems study customer behaviour and perceptions to provide business intelligence.
A)CRM
B)Collaborative CRM
C)Operational CRM
D)Analytical CRM
E)Transactional CRM

Question

Quizplus · Accepted Answer

Analytical CRM systems use data mining and other analytical tools to analyze customer data and behavior, providing insight and intelligence to businesses. This helps businesses to identify patterns, preferences and behaviors to better understand customers and tailor their marketing and customer service efforts.

__________ Systems Study Customer Behaviour and Perceptions to Provide Business