Customer-facing and customer-touching applications both involve directly interacting with the customers to solve their problems.

Name: Customer-facing and customer-touching applications both involve directly interacting with the customers to solve their problems.
Brand: Quizplus
Rating: 4.9 (39 reviews)

Question

Quizplus · Accepted Answer

Customer-facing applications directly interact with customers, but customer-touching applications allow customers to interact with the system themselves, often for self-service purposes, not necessarily to solve their problems directly.

Customer-Facing and Customer-Touching Applications Both Involve Directly Interacting with the Customers